Returns Policy

Returns

The Returns Policy (“the Policy”) governs all matters related to the return of products to Michelle Jane Williamson (“the Company”, “we”, “us”, and “our”). Through use of the website www.wildlifepaintings.com.au and purchase of our products and/or services, you verify that you agree and understand the following Policy. If you do not agree, please refrain from use of the website and/or purchase of any of our products and/or services.

You have 10 days from the purchase of a product to request a return. You have 14 days from the purchase of a product to return the product.

Returned products must be in the original condition in which they were sent and be returned in the same packaging.

There are a few items that are non-returnable:

  • Commissioned Paintings
  • Sale Items

You must include proof of purchase with all returns.

Refunds

You will be notified of approval or rejection of your refund via email once it has been received and inspected by us. If the return is approved, we will automatically refund your credit card and it will appear in your account within a few days.

Late Refunds

If your return was approved and you find that your refund is missing after seven days has passed since you were notified of approval, please first call the banking or credit institute with which you paid. It may take a few days for funds to be processed. If they are unable to help you, email us at michellejanewilliamson@hotmail.com.

Sale Items

Sale items are not eligible for refund.

Exchanges

We do not exchange items unless they were clearly, as determined by us, damaged upon arrival. You will need to return the item for inspection. To return a damaged item, send an email to michellejanewilliamson@hotmail.com and return the item to the address supplied via email response.

Gifts

If you received one of our products as a gift, you will have to contact the person who purchased it and have them request a return. Returns are not available for products returned by someone other than the original client who purchased the mentioned products.

Shipping

To return an item, send an email to michellejanewilliamson@hotmail.com to discuss your return. You will need to mail the product purchased to the address supplied via email response.       

You are responsible for all shipping costs. Please note that shipping from outside of Western Australia may be expensive, and returning an item does not guarantee a refund (see the section labeled “Refunds” above.) You may want to consider purchasing shipping insurance or trackable shipping if you are returning a product valued at or above $75. Shipping is done through a third-party entity and we do not guarantee that we will receive the item returned.

Liability

We are not liable for providing full or partial refunds under the following conditions:

  • You breach the terms set out in the Policy
  • You are not the client that originally purchase the product
  • We determine that the product was damaged after you received it
  • We do not receive the returned product
  • OR The product falls under one of the categories mentioned as non-refundable.

These conditions apply even if you have already returned the item. For this reason, we advise emailing us prior to shipping an item to have it returned, exchanged, or refunded.

Through use of the website

Last Updated: 29 September 2016